TICKET, CANCELLATION, RESCHEDULING AND REFUND POLICY
Our goal is to make your purchasing experience easy, efficient, and free of unnecessary service fees. The following policy is designed to ensure your satisfaction and understanding of the purchase process on our sites and mobile applications. If you have any questions, please contact us.
We use safe and secure third-party payment processors for purchases. We are currently using Square and PayPal to accept payments in our event organizing application (on our website). We also accept Harmony Concerts gift certificates, cash or e-transfer upon request. To pay by certificate, cash or e-transfer you need to contact us directly. All ticket prices for events purchased through our event app/website are in CANADIAN DOLLARS (CAD).
Who You Are Buying From?
You are purchasing from our event application (WIX) unless otherwise specified or redirected. From time-to-time we utilize a venue that sells tickets via their own application and their policies are followed.
Order Confirmation and Processing
Upon online payment completion you will receive an automatic confirmation email with your tickets attached. Please check your spam/junk mail in case your settings direct them there. Tickets purchased with prearranged cash or e-transfer will be emailed directly to the email provided ONCE payment is received.
If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to contact and inform us. Only you will be aware of any problems that may occur during the purchase process.
We are not responsible for losses (monetary or otherwise) because you will always receive a confirmation email and we will ALWAYS ensure the order is fulfilled.
Service Fees, Order Processing Fees, Taxes, and Shipping Charges
We strive to keep our ticket and event prices as low as possible. All prices on our website include service fees.
If tickets are being sold via a venue, ie. Aultsville Theatre & Algonquin Commons Theatre, then service fees and all related taxes apply according to their protocol(s).
We place restrictions according to the most up to date Government Guidelines. Refer to our COVID-19 protocols for more information.
Cancelled, Postponed, Rescheduled, and Relocated Events
Occasionally, events are cancelled, postponed, rescheduled to a different date or materially different time, or relocated to a different venue.
If the event is cancelled, no action is required to obtain a refund. We will issue a refund to the original method of payment used at time of purchase from the event organizing application, including SquareÒ and PayPalÒ. If you purchased with prearranged cash or e-transfer, then you will be refunded the same way.
If the venue is the ticket seller for the cancelled event, then their policies for refund are in effect.
If the event is postponed, rescheduled, or relocated: your ticket(s) (including any additional add-ons or upgrades, such as parking where applicable) are still valid, and no further action is required. If you are unable to attend the new date you may request a refund, or a credit for another event.
Refunds, Credits, and Exchanges
All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Cancelled, Postponed, Rescheduled and Moved Events section above.
Refunds: If you or your event is eligible for refunds, we will issue a refund of the ticket price you paid, any service fees, and any additional add-ons or upgrades (such as parking if applicable).
If a refund is issued, it will be processed to the original method of payment used at time of purchase.
We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.
Exchanges. If you are unable to make an event after purchasing a ticket you can exchange your ticket for an event of equal value or pay the difference if it is more.
Account, Order, and Billing Information Verification
All information on accounts and orders must be valid and are subject to verification by our third-party payment processors. Orders are subject to credit card approval and are processed only after the billing address associated with your credit card and other billing information have been verified.
Tickets purchased online are automatically generated and emailed upon payment completion.
Tickets purchased by pre-arranged cash or e-transfer are emailed to the purchaser once payment is complete.
At this time, tickets must be purchased in advance. Box office, gate sales or third-party sellers are not an option. As we progress through 2021 and COVID restrictions, we hope to have these formats in place.
Your tickets are scanned upon entry, so you require a mobile device with the ticket or a printed copy